/* PQRS: estados dinámicos que pinta Js/pqrs.js, con los tokens de serlefin.css */

/* validación (pqrs.js usa has-error / is-valid en .pqrs-form__group) */
.fld.has-error input,
.fld.has-error select,
.fld.has-error textarea {
  border-color: var(--err);
}
.fld.has-error .err {
  display: block;
}
.fld.has-error .csel-b {
  border-color: var(--err);
}
.fld.has-error .chk span {
  color: var(--err);
}
.pqrs-form__error:empty {
  display: none !important;
}
#error-archivos,
#error-consulta {
  font-size: 0.82rem;
  color: var(--err);
}
#error-consulta:not(:empty) {
  display: block;
}

/* adjuntos del formulario */
.pqrs-dropzone--dragover {
  border-color: var(--blue);
  background: var(--ice);
}
.drop.pqrs-dropzone--disabled {
  opacity: 0.55;
  cursor: not-allowed;
}
.drop.pqrs-dropzone--disabled:hover {
  border-color: var(--ice-2);
  background: #f6f9fc;
}
.pqrs-file-list {
  display: grid;
  gap: 8px;
  margin-top: 4px;
}
.pqrs-file-list:empty {
  display: none;
}
.pqrs-file-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 14px;
  border-radius: 12px;
  background: #fff;
  border: 1px solid var(--line);
}
.pqrs-file-item__icon {
  font-size: 22px;
  color: var(--blue);
}
.pqrs-file-item__icon--pdf {
  color: var(--err);
}
.pqrs-file-item__info {
  display: grid;
  min-width: 0;
  flex: 1;
}
.pqrs-file-item__name {
  color: var(--ink);
  font-size: 0.92rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.pqrs-file-item__size {
  color: var(--mute);
  font-size: 0.8rem;
}
.pqrs-file-item__remove {
  display: grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border: 0;
  border-radius: 50%;
  background: var(--soft);
  color: var(--text);
  cursor: pointer;
}
.pqrs-file-item__remove:hover {
  background: var(--ice);
}
.pqrs-file-item__remove .material-icons {
  font-size: 18px;
}

/* radicación exitosa */
.pqrs-success {
  flex-direction: column;
  align-items: center;
  text-align: center;
  padding-block: clamp(36px, 6vw, 64px);
}
.pqrs-success p {
  max-width: 42ch;
}

/* resultado de la consulta */
.pqrs-consulta__resultado {
  display: grid;
  gap: 22px;
  margin-top: 6px;
}
.pqrs-consulta__info,
.pqrs-timeline,
.pqrs-consulta__respuesta,
.pqrs-consulta__adjuntos {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: clamp(18px, 3vw, 28px);
  display: grid;
  gap: 18px;
}
.pqrs-consulta__info-top {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  align-items: flex-start;
}
.pqrs-consulta__info-label,
.pqrs-consulta__info-cell-label {
  display: block;
  font-size: 0.74rem;
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--cy-ink);
}
.pqrs-consulta__info-top h3 {
  font-size: 1.5rem;
  margin-top: 4px;
  letter-spacing: -0.02em;
}
.pqrs-consulta__info-top p {
  color: var(--mute);
  font-size: 0.92rem;
}
.pqrs-consulta__badge {
  display: inline-block;
  margin-top: 6px;
  padding: 6px 14px;
  border-radius: 999px;
  background: var(--ice);
  color: var(--navy);
  font-weight: 500;
  font-size: 0.9rem;
}
.pqrs-consulta__info-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}
.pqrs-consulta__info-cell {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  padding: 14px;
  border-radius: 14px;
  background: var(--soft);
}
.pqrs-consulta__info-cell > .material-icons {
  font-size: 22px;
  color: var(--blue);
}
.pqrs-consulta__info-cell-value {
  display: block;
  color: var(--ink);
  font-weight: 500;
  margin-top: 2px;
}
.pqrs-consulta__info-cell.is-vencido .pqrs-consulta__info-cell-value {
  color: var(--err);
}
.pqrs-consulta__progress-bar {
  height: 8px;
  border-radius: 99px;
  background: var(--ice);
  position: relative;
  overflow: hidden;
}
.pqrs-consulta__progress-bar::after {
  content: "";
  position: absolute;
  inset: 0;
  background: linear-gradient(90deg, var(--cy), var(--blue));
  border-radius: 99px;
  clip-path: inset(0 calc(100% - var(--progress, 6%)) 0 0);
}
.pqrs-consulta__progress--vencido .pqrs-consulta__progress-bar::after {
  background: var(--err);
}
.pqrs-consulta__progress-meta {
  margin-top: 8px;
  font-size: 0.84rem;
  color: var(--mute);
}
.pqrs-consulta__progress--vencido .pqrs-consulta__progress-meta {
  color: var(--err);
}
.pqrs-consulta__section-title {
  font-size: 1.15rem;
  letter-spacing: -0.01em;
}

/* línea de tiempo */
.pqrs-timeline__track {
  display: grid;
}
.pqrs-timeline__step {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 14px;
  position: relative;
  padding-bottom: 20px;
}
.pqrs-timeline__step::before {
  content: "";
  position: absolute;
  left: 15px;
  top: 34px;
  bottom: 0;
  width: 2px;
  background: var(--ice-2);
}
.pqrs-timeline__step:last-child {
  padding-bottom: 0;
}
.pqrs-timeline__step:last-child::before {
  display: none;
}
.pqrs-timeline__dot {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--ok);
  color: #fff;
}
.pqrs-timeline__dot .material-icons {
  font-size: 18px;
}
.pqrs-timeline__step-title {
  color: var(--ink);
  font-weight: 500;
}
.pqrs-timeline__step-desc {
  color: var(--text);
  font-size: 0.92rem;
  margin-top: 2px;
}
.pqrs-timeline__step-date {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  margin-top: 6px;
  color: var(--mute);
  font-size: 0.82rem;
}
.pqrs-timeline__step-date .material-icons {
  font-size: 14px;
}

/* respuesta y adjuntos */
.pqrs-consulta__respuesta-meta {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}
.pqrs-consulta__respuesta-meta .chip .material-icons {
  font-size: 16px;
  color: var(--blue);
}
.pqrs-consulta__respuesta-texto {
  white-space: pre-wrap;
  color: var(--text);
  line-height: 1.65;
}
.pqrs-consulta__adjuntos-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(210px, 1fr));
  gap: 14px;
}
.pqrs-adjunto-card {
  border: 1px solid var(--line);
  border-radius: 14px;
  overflow: hidden;
  background: #fff;
  display: grid;
}
.pqrs-adjunto-card__preview {
  position: relative;
  display: grid;
  place-items: center;
  min-height: 110px;
  background: var(--soft);
}
.pqrs-adjunto-card__origen {
  position: absolute;
  left: 10px;
  top: 10px;
  padding: 3px 10px;
  border-radius: 99px;
  font-size: 0.72rem;
  font-weight: 600;
  background: var(--ice);
  color: var(--navy);
}
.pqrs-adjunto-card__origen--respuesta {
  background: var(--navy);
  color: #fff;
}
.pqrs-adjunto-card__preview-icon {
  display: grid;
  justify-items: center;
  gap: 2px;
  color: var(--blue);
}
.pqrs-adjunto-card__preview-icon--pdf {
  color: var(--err);
}
.pqrs-adjunto-card__preview-icon .material-icons {
  font-size: 38px;
}
.pqrs-adjunto-card__preview-ext {
  font-size: 0.72rem;
  text-transform: uppercase;
  color: var(--mute);
  letter-spacing: 0.08em;
}
.pqrs-adjunto-card__body {
  display: grid;
  gap: 10px;
  padding: 14px;
}
.pqrs-adjunto-card__nombre {
  color: var(--ink);
  font-size: 0.9rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.pqrs-adjunto-card__btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  height: 40px;
  border-radius: 99px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--ink);
  cursor: pointer;
  font-weight: 500;
}
.pqrs-adjunto-card__btn--primary {
  background: var(--navy);
  border-color: var(--navy);
  color: #fff;
}
.pqrs-adjunto-card__btn .material-icons {
  font-size: 18px;
}
#pqrs-consulta-no-encontrado p {
  color: var(--text);
  font-size: 0.92rem;
}

/* modal de alertas (reemplaza al modal del sitio anterior) */
.pqrs-modal {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 200;
  align-items: center;
  justify-content: center;
  padding: 16px;
  background: rgba(7, 29, 51, 0.5);
  backdrop-filter: blur(4px);
}
.pqrs-modal__content {
  position: relative;
  display: grid;
  gap: 16px;
  justify-items: center;
  text-align: center;
  width: min(480px, 100%);
  padding: clamp(26px, 4vw, 38px);
  border-radius: 22px;
  background: #fff;
  box-shadow: 0 40px 80px -20px rgba(7, 29, 51, 0.5);
}
.pqrs-modal__close {
  position: absolute;
  right: 14px;
  top: 14px;
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  border: 0;
  border-radius: 50%;
  background: var(--soft);
  color: var(--ink);
  cursor: pointer;
}
.pqrs-modal__icon .material-icons {
  font-size: 56px;
}
.pqrs-modal__icon--error {
  color: var(--err);
}
.pqrs-modal__icon--success {
  color: var(--ok);
}
.pqrs-modal__text {
  color: var(--ink);
  line-height: 1.6;
}
.pqrs-modal__text a {
  color: var(--blue);
}
.pqrs-modal__details {
  width: 100%;
  text-align: left;
  font-size: 0.82rem;
  color: var(--mute);
}
.pqrs-modal__details summary {
  cursor: pointer;
}
.pqrs-modal__details-content {
  max-height: 160px;
  overflow: auto;
  white-space: pre-wrap;
  word-break: break-word;
  margin: 8px 0 0;
  padding: 10px;
  border-radius: 10px;
  background: var(--soft);
  font-size: 0.78rem;
}

@media (max-width: 640px) {
  .pqrs-consulta__info-grid {
    grid-template-columns: 1fr;
  }
}

/* empresa o entidad relacionada (etiquetas) */
.tagbadge {
  margin-left: 8px;
  color: var(--cy-ink);
  font-size: 0.78rem;
  font-weight: 600;
  letter-spacing: 0.02em;
}
.pqrs-tags {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  min-height: 52px;
  padding: 7px 10px;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: #f6f9fc;
  cursor: text;
  transition:
    border-color 0.2s,
    box-shadow 0.2s;
}
.pqrs-tags:focus-within {
  border-color: var(--blue);
  background: #fff;
  box-shadow: 0 0 0 4px rgba(0, 75, 157, 0.12);
}
.pqrs-tags__list {
  display: contents;
  list-style: none;
  margin: 0;
  padding: 0;
}
.pqrs-tags__item {
  display: inline-flex;
  align-items: center;
  gap: 2px;
  min-width: 0;
  max-width: 100%;
  padding: 4px 4px 4px 12px;
  border-radius: 99px;
  background: var(--ice);
  color: var(--navy);
  font-size: 0.9rem;
  font-weight: 500;
}
.pqrs-tags__text {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.pqrs-tags__remove {
  display: inline-grid;
  place-items: center;
  flex: none;
  width: 24px;
  height: 24px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: transparent;
  color: var(--navy);
  cursor: pointer;
}
.pqrs-tags__remove:hover,
.pqrs-tags__remove:focus-visible {
  background: rgba(13, 51, 85, 0.12);
  outline: none;
}
.pqrs-tags__remove .material-icons {
  font-size: 16px;
}
.fld
  .pqrs-tags
  input.pqrs-tags__input:not([type="checkbox"]):not([type="radio"]):not(
    [type="file"]
  ),
.fld
  .pqrs-tags
  input.pqrs-tags__input:not([type="checkbox"]):not([type="radio"]):not(
    [type="file"]
  ):focus {
  flex: 1 1 180px;
  min-width: 120px;
  width: auto;
  min-height: 0;
  padding: 6px 4px;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
  outline: none;
}
.fld .pqrs-tags input.pqrs-tags__input:disabled {
  cursor: not-allowed;
}
.fld.has-error .pqrs-tags {
  border-color: var(--err);
}
#pqrs-captcha-container {
  display: flex;
  justify-content: center;
}